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4.0 ★★★★★
Based on 451 reviews
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Product Reviews
★★★★★ 5
A blessing for “unforgiving” flooring
We bought an 1800s home that was 90% hardwood, but the previous owner made the decision to tear out the hardwood in the kitchen. Unfortunately for us, the flooring we picked to replace it was what I call a very unforgiving. I didn’t realize it until it was too late, but it shows every speck of dust and every muddy paw print. With two dogs, my floors looked like they had not been cleaned in years, but it was being mopped on a daily basis.
Enter the Narwal. I’ve included a photo of what the floor looks like today post-clean on a typical winter day in the north (dogs and people running in and out, tracking and mud and snow everywhere). Look at it! It has a shine! In an hour, it will be dull again from the dogs’ next foray into the snowy yard, but right now…glorious! But the best thing is, I no longer care about the dogs tracking up the floor. I can just run the Narwal again. No real extra labor on my part (other than occasionally needing to fill the water container).
I want to add a couple of points that I find interesting or that I think people might want to know to make their decision.
Both the roller and the side sweeper brushes are meant to prevent hair from getting wound around them. So far I have found this to be true. You can see the videos the manufacturer has provided that show how this works, so I won’t bother to explain it, just point out that I’ve found it does work. I haven’t had to cut any hair out of the roller since I’ve gotten it, and that was previously a weekly thing.
It does not self empty after vacuuming. However, it compresses the hair and dirt to take up less space. So while I was emptying my big self-emptying canister (on my Shark) about once a month before, I’ve only actually emptied this smaller dust bin once every one to two weeks. Initially, I was worried that this meant it wasn’t picking up as much debris and hair, but upon review, I discovered the compression factor they describe. You also have the option of using dust collection bags that you can take out and dispose of. To be more environmentally friendly, I have not chosen that option, but for people that may have issues with dust, I’m glad it is an option.
It self-cleans and dries the mop pads quite well. I did pick up replacements so that I could wash them, but I’ve needed to wash them with far less frequency than I expected. When I do pull them off to wash, I don’t notice any odor like I was expecting.
The mop water is used to both clean the floor and wash the mop pads. I think the majority of the water usage is to clean the pads, however. So you will need to refill that every 2 to 3 mops probably depending on how big your house is. You can use it with or without Narwal cleaner - do not use other cleaners, or you risk the device dying or messing up your floors due to over foaming.
My one tip is to use any leftover mop cleaner you may have from your regular mopping, and add a capful into the dirty water bin after you empty and rinse it each time. Because if you do not empty that out every day, the stagnant water WILL be stinky. A little scented floor cleaner has seemed to improve that dramatically for me.
Is it expensive? Yes. Is it worth it? RESOUNDINGLY yes. I no longer have to kill myself to have clean floors. And that is the best gift to give myself.
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Reviewed in the United States on December 15, 2025
★★★★★ 5
Amazing robot helper
Color: White
I’ve been using this robot vacuum for about a month now, and I have no regrets about buying it! It’s noticeably quieter than my previous robot vacuum, and the mopping performance is excellent. I really like that it has two large water tanks—one for clean water and one for dirty—which makes a big difference as it easily covers my entire house on a single run.
I don’t have carpet, so I can’t speak to how it performs there, but for vacuuming and mopping tile and hard floors, it absolutely deserves high praise. The battery is another big plus—it can clean my whole house before needing to return to the base to recharge.
The app is fantastic. The mapping is very accurate, and there are plenty of cleaning options to customize different areas of the house. The initial app setup did require some help, but customer support was quick and very helpful. Overall, I’m a very satisfied customer and would definitely recommend it!
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Reviewed in the United States on December 31, 2025
★★★★★ 5
Awesome robo-vac/mop with rotating mop head/no pads.
Size: E25 Black
I owned a Narwal Freo for 1 year and it died right after the warranty period was up. Tried replacing the battery but that did not fix the issue so I had to purchase another one. I noticed this eufy had high reviews and the 1 star reviews seemed to be just isolated issues so I purchased this one. Right away I noticed that the instructions/setup was much more simple. Second this one has a big wide mop roller on the front and after mopping I didn't see the mop streaks in circular patterns on the floor like I did with the Narwal as it had two rotating mop heads on the front so the single mop roller seems to be a better solution. Setup consisted of removing protective wrappers off of the tanks and base station, filling up the clean water tank, installing the detergent bottle and plugging it in. Next I downloaded the app and connecting the vac/mop to my network. This was SIMPLE to say the least. From there I could have just clicked clean on the app and it would clean the entire house. However, mapping gives you more flexibility when planning your cleaning ritual. You can define no go zones and clean rooms in any order you choose. I have a shedding dog so I have a separate robovac to clean up the dog hair prior to vac/mopping. This is a MUST with any robovac/mop combo as the dog hair on the floor will mix with the water and detergent and eventually prevent the mop from doing a good job. It will make a mess in the bottom tray of the base station too. I learned this through experience and reading all the one star reviews from customers. Robovac only cleaners last a LONG time. I had one that is still working great for over 3 years. All I had to do was replace the battery so it doesn't have to pause the job to recharge. So the mapping only took 4 minutes and it was pretty accurate. After the mapping I defined the room boundaries and renamed the rooms. Next I sent it off to clean and it did a FABULOUS JOB! No streaks and the floors are clean. The noise level is really low and more quiet than the Narwal. The other thing I noticed is it didn't use up much water to rinse the mop while cleaning. The Narwal used a lot of water and I was always dumping dirty water and adding fresh. I will always have a robomop and robovac as they save me so much time by not having to do this job twice a week. Connectivity to my network is excellent as it's in a location far from the router. This vac/mop is a good value for the money if IT LASTS BEYOND 1 YEAR. I will update this review as necessary and if it fails right after the warranty period I will report and downgrade this review to 1 star. These companies need to learn the importance of reliability and correct these issues. When I first reviewed the NARWAL it had almost a perfect 5 star review from all customers. After the year was up and it failed that star rating went down to 3+ stars. Most reviews reported their robovac/mop just died like mine did after the warranty period. I downgraded my review and reported the issue. I'm hoping this one will last because at the moment I am VERY satisfied with it like most customers. This model has been on the market much longer at the time of purchase so I would suspect if there were any reliability flaws they would have been addressed and corrected by now. We shall see. At this time I highly recommend!!
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Reviewed in the United States on April 13, 2026
★★★★★ 5
Excellent Robot Vacuum, Especially for the Price
Size: 11S, Size: 11S
I have been an iRobot Roomba buyer since 2007. My last Roomba bit the dust this month, and I did a ton of research before buying a replacement. I went with the Eufy for a few reasons: price point, cleaning power, quietness, and sleek design.
Price: Very reasonable. Almost reasonable enough that I'd consider getting another one for my second floor. For now I'll just carry it upstairs.
Cleaning power: This thing sucks... It's suction is much stronger than my Roombas have had. It picks up so much dust and pet hair. We do a full vacuum every other week with my Dyson, so I think of the robot vacuum as a supplemental vacuum. I was shocked at how much was in the dustbin after it's inaugural cleaning! The picture attached to this is from that cleaning. It also gets a ton of dust in the little dust filter. In one of the video reviews I watched, the reviewer said it didn't pick up anything in that dust filter... So maybe my carpet is particularly dusty, because it has a thick layer after each cleaning.
Quietness: I work from my home office, and this thing is quiet enough that I don't even turn it off during conference calls. This might be the thing I am most impressed with. My last Roomba was LOUD-- you couldn't even have a conversation with someone in the same room, let alone someone on speakerphone.
Sleek design: I love/hate this. It definitely looks modern and cool, and more like an art piece than an appliance, but it shows all my finger prints, and now I keep a glasses cleaning cloth nearby so I can rub it down. I suppose if I only use the remote and never pick it up, this won't be an issue.
A few considerations: I was hoping to find a robot vacuum that wouldn't eat my carpets' tassels, but I don't think that vacuum exists. I have only used the Eufy 4 times so far, and it doesn't always get its brushes wrapped around the long tassels, but it does sometimes. It seems to realize it sooner than my Roomba did at least. The Roomba would sometimes rip gobs of them off in a single cleaning. I try to tuck them under the edge of the rug and that doesn't seem to bother Eufy. It has pulled off probably 2 tassels so far.
The cleaning pattern seems pretty random. I saw some other vacuums that chart out complex maps of your home, and Eufy doesn't seem to do that. But, it doesn't seem to matter, because it still hits every spot in the rooms.
I'm a little concerned about durability. My Roombas ran for many, many years with easily replaceable parts. We'll have to see if Eufy has the same longevity.
All in all- I'm very happy with my purchase and definitely recommend it!
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Reviewed in the United States on September 7, 2018
★★★★★ 4
Robot Vacuum With Decent Cleaning but Too Much Maintenance
Size: E28
This robot vacuum was fairly simple to set up, and the battery life is actually pretty good. When it comes to cleaning, it does a solid job picking up dirt and debris, and overall the suction works well for everyday vacuuming.
However, the navigation and sensors really missed the mark for me. It struggled to recognize certain items around my house. For example, the mat under my cat’s food bowl kept getting caught because the vacuum didn’t detect it properly. It also had trouble recognizing furniture like my ottomans and would repeatedly run into them.
Another issue was how it handled different floor types. It’s supposed to be able to recognize surfaces like carpet versus hard flooring, but that didn’t always work correctly. At one point it even tried cleaning my carpet when it shouldn’t have. It also struggled with room detection and didn’t consistently recognize different areas of my home, even when placed directly in them.
I bought this hoping for more of a “set it and forget it” type of appliance since I work a lot and wanted something that would keep my floors clean without much attention. Unfortunately, that wasn’t my experience. I often had to redo the mapping or move the vacuum around so it could recognize spaces and objects properly.
There were a few positives though. The app is very helpful and easy to use, and the vacuum communicates clearly through notifications. It lets you know when things like the water level or cleaning bin need attention, which I appreciated. Maintenance like emptying it isn’t required very often either.
It’s also a little noisy. Not extremely loud, but it talks frequently and you definitely know when it’s running. Since I work third shift and sleep during the day, that was a bit frustrating.
Another issue was that it struggled to cross small entry thresholds between rooms. Even a small lip between rooms would sometimes stop it from moving into another space.
In the end, I decided to return it. While it does vacuum fairly well, the navigation issues and constant adjustments made it more of a hassle than a convenience. For the price, I expected something more hands-off, and unfortunately it required more attention than it was worth for me.
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Reviewed in the United States on March 11, 2026
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